Description: Foreword. Preface. The Authors. Introduction: The Improvement Guide, Second Edition. PART ONE: INTRODUCTION TO IMPROVEMENT. Chapter One: Changes That Result in Improvement. Chapter Two: Skills to Support Improvement. Chapter Three: Improvement Case Studies. PART TWO: METHODS FOR IMPROVEMENT. Chapter Four: The Science of Improvement. Chapter Five: Using the Model for Improvement. Chapter Six: Developing a Change. Chapter Seven: Testing a Change. Chapter Eight: Implementing a Change. Chapter Nine: Spreading Improvements. Chapter Ten: Integrating Methods for the Improvement of Value. Chapter Eleven: Improving Large or Complex Systems. Chapter Twelve: Case Studies of Improvement Efforts. PART THREE: IMPROVING VALUE AS A BUSINESS STRATEGY. Chapter Thirteen: Making the Improvement of Value a Business Strategy. Chapter Fourteen: Developing Improvement Capability. Sample Agendas for Getting Started, Sponsors, and Improvement Advisors. Appendixes. Appendix A: A Resource Guide to Change Concepts. Appendix B: Tools and Methods to Support Improvement. Appendix C: The Model for Improvement and Other Roadmaps. Summary. Notes.
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EAN: 9780470192412
UPC: 9780470192412
ISBN: 9780470192412
MPN: N/A
Item Length: 23.9 cm
Number of Pages: 512 Pages
Publication Name: The Improvement Guide: a Practical Approach to Enhancing Organizational Performance
Language: English
Publisher: John Wiley & Sons Inc
Item Height: 243 mm
Subject: Business
Publication Year: 2009
Type: Textbook
Item Weight: 888 g
Author: Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Gerald J. Langley, Clifford L. Norman, Lloyd P. Provost
Item Width: 178 mm
Format: Hardcover
