Sharing Hidden Know-How: How Managers Solve Thorny Problems With the Knowledge J

Description: Sharing Hidden Know-How by Katrina Pugh To manage business operations let alone innovate amid frequent restructurings, outsourcings and retirements, leaders must quickly capitalize on hidden know-how (knowledge). That is, know-how that lives inside their organizations or networks in the teams, processes and experts that comprise them. FORMAT Hardcover LANGUAGE English CONDITION Brand New Publisher Description To manage business operations – let alone innovate – amid frequent restructurings, outsourcings and retirements, leaders must quickly capitalize on hidden know-how (knowledge). That is, know-how that lives inside their organizations or networks – in the teams, processes and experts that comprise them. Yet, many organizations are coming up short in this race. Knowledge sharing and transfer have been reduced to reports, e-mails and tweets replacing vital personal interaction. The lack of meaningful conversation coupled with intense fragmentation across organizations and networks has left leaders floating in a sea of information and ideas without a map to channel insight into action. Sharing Hidden Know-How starts the conversation that allows organizations to take what they know to the bank. The "how-to"/"how-act" guidebook unveils Knowledge Jam, a facilitated collaborative method for helping organizations rediscover the fundamental discipline of knowledge transfer – the conversation. Developed by Katrina Pugh, president of AlignConsulting, the proven process uses human interaction to capture unwritten insights, and more importantly to put them to work. Offering a step-by-step process and practical tools, Sharing Hidden Know-How will help any organization harness untapped knowledge to solve todays thorny problems: Accelerating New Product Development and Market and Segment InnovationsMaximizing Combined Knowledge in Mergers Integrations, Restructurings, Off-shoring and OutsourcingOvercoming Information Overload (Focus on Social Media)Smoothing Executive Transitions and Succession PlanningSmoothing Team TransitionsSpreading Insight across Geographies and Network PartnersTapping into Sales Insights The next generation of leadership effectiveness is about conversation and reflective facilitation, not just texts and tweets. Sharing Hidden Know-How makes the case for intentional, conversation-based leadership, and provides the practice model to pull it off. Viewed from above, this important book is itself a conversation between Kate Pughs basic propositions and those of a diverse group of other thinkers, all woven into a unified whole. Viewed on the ground, it is an intellectual joyride, coherent, insightful, promisingly pragmatic, and with just the right measure of the personal to fully reveal a fruitful mind in motion. — David Kantor, director, Kantor Institute; author, Reading the Room (Jossey-Bass, 2012) "[This] book addresses one of the time-honored problems in organizations: How do you get people with experience, solutions and knowledge to share them effectively with those who need those valuable assets? Technology, we now know, is not the answer—human discussion is. [Pugh] tells you how to structure and facilitate these important conversations." —Thomas H. Davenport, Presidents distinguished professor of IT and Management, Babson College; author of Analytics at Work and Thinking for a Living. "In this innovative and useful book Kate Pugh shows how you can be a far better knowledge practitioner just by releasing the power of talking in your organization. A fine example of the new generation of knowledge books." —Larry Prusak, author, Working Knowledge; visiting scholar, Marshall School of Business, University of Southern California; and senior knowledge advisor to World Bank and NASA "[This book] meets an urgent need within leadership practices: an effective conversational process for capturing and transferring deep smarts." —Stephen Denning, author, The Leaders Guide to Radical Management and The Secret Language of Leadership "Leaders have long known that the know-how of experienced teams is key to their organizations ability to achieve strategic goals. The challenge has always been to distill this wisdom and deploy it in a way that maximizes and accelerates its impact on organizational effectiveness. [This book] provides a practical approach to addressing this challenge, and, in so doing, improves competitiveness." —Paul Lucidi, chief information officer, Insulet Corporation "A fantastic replacement for the long dormant and never used lessons-learned repository! This book provides well documented and effective tools for really learning from your organization. As our business continues to go through transformational change, I hope to make good use of the Knowledge Jam to make that transformation efficient." —Sheryl Skifstad, senior director, Supply Chain IT at a Fortune 100 company Notes Subtitled, How Managers Solve Thorny Problems With The Knowledge Jam. Back Cover One of the great management ideas of the last fifteen years has been to make use of the knowledge that an organization has already learned. However, most businesses find that the knowledge transfer process is rarely effective, as more often than not shared ideas fail to get put to work where they can have the biggest impact. Sharing Hidden Know-How outlines a proven process aimed directly at this thorny problem. The book shows how to scope topics, foster the correct tone, conduct a knowledge capture event, and integrate found knowledge into the organization. Developed by Katrina Pugh (an expert in business planning and knowledge-based transformation) the Knowledge Jam method is unique among innovation processes in that it uses conversation (not simply databases, tweets or threads) to capture information and context . Context improves our ability to apply knowledge toward projects that improve productivity, competitiveness and innovation. The Knowledge Jam process is built around the disciplines of facilitation, conversation, and translation . These bring into balance the coordination, expansion, and pragmatic "pull" of knowledge into its future uses around the organization. Knowledge Jam moves things along efficiently, with a shared sense of responsibility for helping last months or last years insights to transform into todays innovative products, functions or regional strategies. A practical hands-on resource, Sharing Hidden Know-How clearly shows how to define, sell, staff, launch, and evaluate a successful Knowledge Jam program. Pugh also makes a case for using Knowledge Jam as culture--of intention, openness, and stewardship --underpinning such tools of change as collaborative planning and social technology adoption. Rich with case studies, how-to templates, and adaptations, Sharing Hidden Know-How gives leaders, facilitators and consultants a toolkit for handling todays thorny knowledge problems, and the disciplines to "jam" productively among the manager-musicians of our changing world. Flap One of the great management ideas of the last fifteen years has been to make use of the knowledge that an organization has already learned. However, most businesses find that the knowledge transfer process is rarely effective, as more often than not shared ideas fail to get put to work where they can have the biggest impact. Sharing Hidden Know-How outlines a proven process aimed directly at this thorny problem. The book shows how to scope topics, foster the correct tone, conduct a knowledge capture event, and integrate found knowledge into the organization. Developed by Katrina Pugh (an expert in business planning and knowledge-based transformation) the Knowledge Jam method is unique among innovation processes in that it uses conversation (not simply databases, tweets or threads) to capture information and context . Context improves our ability to apply knowledge toward projects that improve productivity, competitiveness and innovation. The Knowledge Jam process is built around the disciplines of facilitation, conversation, and translation . These bring into balance the coordination, expansion, and pragmatic "pull" of knowledge into its future uses around the organization. Knowledge Jam moves things along efficiently, with a shared sense of responsibility for helping last months or last years insights to transform into todays innovative products, functions or regional strategies. A practical hands-on resource, Sharing Hidden Know-How clearly shows how to define, sell, staff, launch, and evaluate a successful Knowledge Jam program. Pugh also makes a case for using Knowledge Jam as culture--of intention, openness, and stewardship --underpinning such tools of change as collaborative planning and social technology adoption. Rich with case studies, how-to templates, and adaptations, Sharing Hidden Know-How gives leaders, facilitators and consultants a toolkit for handling todays thorny knowledge problems, and the disciplines to "jam" productively among the manager-musicians of our changing world. Author Biography Katrina Pugh is president of AlignConsulting, specializing in business planning and knowledge-based transformation. Kate held leadership positions with PwC Consulting/IBM, JPMorgan, Intel Corporation, and Fidelity Investments. Table of Contents Foreword by Nancy M. Dixon ix Introduction xiii Chapter One: Knowledge Jam Rationale: Solving Thorny Problems 1 Whats Not Working? 3 Blind Spots 6 Mismatches 9 Knowledge Jails 11 Sidebar: Contrasting the Effects of Non-Participative Versus Collective Capture 14 Chapter Two: Knowledge Jam Basics 19 Step 1: Select 22 Step 2: Plan 24 Step 3: Discover/Capture 25 Step 4: Broker 27 Step 5: Reuse 29 Chapter Three: Discipline 1: Facilitation 31 The Facilitators Mandate 33 1. Facilitating the Select Step 34 2. Facilitating the Plan Step 38 3. Facilitating the Discover/Capture Step 49 4. Facilitating the Broker Step 64 5. Facilitating the Reuse Step 65 Chapter Four: Discipline 2: Conversation 67 Posture of Openness 69 Pursuit of Diversity 74 Practices of Dialogue 80 Chapter Five: Discipline 3: Translation 89 Brokers Motivators 91 Brokering Basics 94 Chapter Six: Bespeckled, Married, and Emancipated 107 Boundary-Spanning 108 Surfacing Usable Insight 109 Putting Knowledge to Work 111 Chapter Seven: Knowledge Jam Heritage: Prequel to the Three Disciplines 115 Intelligence Acquisition 116 Organizational Learning 121 Sidebar: Structural Dynamics: Strategically Simulating Diversity 128 Collaboration Technology 135 Chapter Eight: Comparing Knowledge Jam to Other Knowledge-Capture Methods 141 A Facilitation-Conversation-Translation Scale 142 Chapter Nine: Building a Knowledge Jam Practice 157 Building a Business Case and Selling Knowledge Jam 159 Sidebar: The Price is Right! 174 Cultivating Knowledge Jam Facilitators 177 Measuring and Promoting Success 180 Chapter Ten: Knowledge Jam for Leading Change and Leveraging Social Media 183 Using Knowledge Jam for Leading Change 185 Sidebar: Jamming in the Boardroom—Shared Insight in Action 188 Knowledge Jam for Business Transformation and Social Media 190 Chapter Eleven: An Invitation 199 Why Knowledge Jam (and Other Forms of Knowledge Elicitation) Will Take Off 200 You Have Your Toolkit 201 More Than a Business Tool 203 Appendices 205 A: Knowledge Types 205 B: Knowledge Jam Templates 209 C: Glossary of Terms 215 D: Case Studies 219 Institute for Healthcare Improvement (Healthcare Quality Improvement Non-Profit) 219 Forest Bioproducts Research Institute (New Energy Institute) 222 E: Knowledge Jam Practice FAQs 225 Notes 233 Acknowledgments 239 The Author 241 Index 243 Long Description "Sharing Hidden KnowHow addresses one of the timehonored problems in organiztions: How do you get people with experience, solutions, and knowledge to share them effectively with those who need those valuable assets? Technology, we now know, is not the answer human discussion is. Pugh tells you how to structure and facilitate these important conversations." Thomas H. Davenport, Presidents Distinguished Professor of IT and Management, Babson Colle≥ author of Analytics at Work and Thinking for a Living "In this innovative and useful book Kate Pugh shows how you can be a far better knowledge practitioner just by releasing the power of talking in your organization. A fine example of the new generation of knowledge books." Larry Prusak, author, Working Knowled≥ visiting scholar, Marshall School of Business, University of Southern California; and senior knowledge advisor to World Bank and NASA "Sharing Hidden KnowHow meets an urgent need within leadership practices: an effective conversational process for capturing and transferring deep smarts." Stephen Denning, author, The Leaders Guide to Radical Management and The Secret Language of Leadership "Leaders have long known that the knowhow of experienced teams is key to their organizations ability to achieve strategic goals. The challenge has always been to distill this wisdom and deploy it in a way that maximizes and accelerates its impact on organizational effectiveness. Sharing Hidden KnowHow provides a practical approach to addressing this challenge, and, in so doing, improves competitiveness." Paul Lucidi, chief information officer, Insulet Corporation "A fantastic replacement for the long dormant and never used lessonslearned repository! This book provides well documented and effective tools for really learning from your organization. As our business continues to go through transformational change, I hope to make good use of the Knowledge Jam to make that transformation efficient." Sheryl Skifstad, senior director, Supply Chain IT at a Fortune 100 company Details ISBN0470876816 Pages 272 Year 2011 ISBN-10 0470876816 ISBN-13 9780470876817 Format Hardcover DEWEY 658.4038 Media Book Illustrations Illustrations Language English Series Number 387 Short Title SHARING HIDDEN KNOW-HOW Edition 1st Subtitle How Managers Solve Thorny Problems With the Knowledge Jam Place of Publication New York Country of Publication United States Publisher John Wiley & Sons Inc Publication Date 2011-04-27 UK Release Date 2011-04-27 AU Release Date 2011-04-27 NZ Release Date 2011-04-27 US Release Date 2011-04-27 Author Katrina Pugh Series Jossey-Bass Leadership Series Imprint Jossey-Bass Inc.,U.S. Audience Professional & Vocational We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:44066660;

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