Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:Measuring Itsm: Measuring, Reporting, And Modeling The It Service Management Metrics That Matter Most To It Senior ExecutivesISBN13:9781490719450ISBN10:1490719458Author:Steinberg, Randy A. (Author)Description:How Do You Measure And Report Your It Services And Processes? Which Metrics Matter The Most To Senior Executives?Finally, Here Is A Book That Shows You How Not Theory, But A Practical Guide That Shows You The Operational Metrics To Use And How These Can Be Calculated Into Key Performance Indicators (Kpis) And Critical Success Factors (Csfs) That Resonate With Senior Management In This Book, You Will Learn About The Following: - Defining And Building A Comprehensive Metrics Program - Metrics That Are The Most Important And How To Calculate Them - How To Measure Your It Services - Tips And Suggestions For What To Do If Inadequate Tools And Reporting Exist - Suggested Approach For How To Build Your Metrics Program Step-By-Step In Addition, This Book Directs You To Free Sources For It Service Management Process And Service Metrics And Reporting Dashboards That You Can Use Yourself Simply Enter Your Key Operational Metrics And The Kpis And Csfs Get Automatically Calculated A Comprehensive Guide For Building Any Service Management Metrics Program With All The Information You Need In One Place No Theory Here This Gives Us Real Metrics We Can Easily Go After A Fantastic Addition To Our It Service Management Solution Set Binding:Paperback, PaperbackPublisher:AUTHORHOUSEPublication Date:2013-12-04Weight:0.59 lbsDimensions:0.42'' H x 9.02'' L x 5.98'' WNumber of Pages:196Language:English
Price: 27.78 USD
Location: USA
End Time: 2024-11-02T19:48:08.000Z
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Book Title: Measuring ITSM : Measuring, Reporting, and Modeling the IT Service Management Metrics That Matter Most to IT Senior Executives
Item Length: 9in.
Item Height: 0.4in.
Item Width: 6in.
Author: Steinberg Randy
Format: Trade Paperback
Language: English
Topic: Reference, General
Publisher: Trafford Publishing
Publication Year: 2013
Genre: Technology & Engineering, Computers
Item Weight: 9.6 Oz
Number of Pages: 196 Pages
