Description: Integrated Measurement - KPIs and Metrics for ITSM : A Narrative Account, Paperback by McClean, Daniel, ISBN 1849283834, ISBN-13 9781849283830, Brand New, Free shipping in the US This book is one of a series covering the implementation of new processes within an organization and how to facilitate behavior changes to make the project a success. This volume deals with the implementation of a KPI management system.Th cleverly utilizes a narrative story to make the subject matter accessible and engaging for the reader. The characters are fictitious, but the story comes from the author’s own experience and real third party accounts.
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Book Title: Integrated Measurement - KPIs and Metrics for ITSM : A Narrative
Author: McClean, Daniel
Language: english
