Description: This is a two book combo consisting of Difficult Conversations and Difficult Personalities: Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen, Published in 2010 by Penguin books (ISBN: 978-0-14-311844-2): Whether you're dealing with an underperforming employee, disagreeing with our spouse about money or child-rearing, negotiating with a difficult client, or simply saying 'no' or 'I'm sorry' or 'I love you', we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on fifteen years of research, Difficult Conversations walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You'll learn how to:Decipher the underlying structure of every difficult situationInterpret the significance of what is said -- and what is notRaise tough issues without triggering defensivenessManage strong emotions -- yours and theirsStay balanced regardless of how the other person respondsFilled with examples from every day life, Difficult Conversations is a book you will turn to again and again for powerful, practical advice. This book is in excellent new condition, with no markings inside or out. Difficult Personalities: A Practical Guide to Managing the Hurtful Behavior of Others (and Maybe Your Own) by Helen McGrath and Hazel Edwards, Published in 2019 by The Experiment (ISBN: 978-1-61519-013-3): We all have people in our lives who frustrate, annoy, or hurt us: workplace bullies, those who always claim to be right, or those with anxious or obsessive personalities. And most of us hurt others occasionally, too. Now, authors Dr. Helen McGrath, a clinical psychologist and professor, and Hazel Edwards, a professional writer, offer this highly readable, extremely practical guide to dealing with difficult personalities we encounter every day -- in others, and in ourselves. Taking the American Psychiatric Association's widely used Diagnostic and Statistical Manual of Mental Disorders (DSM-IV-TR) as its starting point, Difficult Personalities helpfully outlines over a dozen different personality traits and types, detailing their common characteristics and underlying motivations. It also equips readers with numerous strategies for dealing with difficult behavior, including:Anger and conflict managementOptimism and assertion trainingRational and empathic thinkingReexamining your own personalityReaders will also benefit from sections on making difficult decisions and maintaining romantic relationships. Perfect for anyone who has ever wished that other people came with a handbook, Difficult Personalities illuminates the personality differences that so often serve as barriers to cooperation in the workplace and harmony at home. This book is in excellent new condition, with no markings inside or out.
Price: 14.5 USD
Location: Reston, Virginia
End Time: 2024-11-20T19:57:43.000Z
Shipping Cost: 5.38 USD
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Item Specifics
All returns accepted: ReturnsNotAccepted
Type: Book
Format: Book
Subject Area: Psychology, Personality Psychology, Social Psychology
Language: English
Publication Name: Various Titles (See Below)
Author: Various Authors (See Below)
Subject: Self-Improvement, Psychology
