Conflict Management and Leadership for Managers: Knowledge, Skills, and Processe

Description: Conflict Management and Leadership for Managers by Susan S. Raines Estimated delivery 3-12 business days Format Hardcover Condition Brand New Description A comprehensive, inclusive, and practical guide to preventing and managing every common source of conflict and dispute at work, whether involving leaders, managers, employees, customers, vendors, or regulators. Publisher Description All managers are conflict managers, and Conflict Management and Leadership for Managers, Third Edition coaches current and future organizational leaders with the knowledge and skills necessary to prevent and manage every common source of conflict faced at work. This text is divided into three sections: conflict management and collaboration basics, strategies for preventing conflicts inside your work teams and organizations, and processes and skills for enhancing relationships with external stakeholders. This comprehensive, all-in-one resource offers skill-based exercises, self-assessments for role understanding and goal-setting, and a variety of learner-friendly tools. Informed by decades of experience working with organizations of all types, sizes, missions, and cultures, Susan S. Raines demonstrates how effective and creative managers positively address conflict to enhance collaboration and mission achievement, thrive in rapidly changing environments, and craft a positive brand image for both ones organization and their own career. Updates to the Third Edition:Greatly expanded coverage of DEI-related conflict management woven into all sections for greater racial, ethnic, gender and sexuality, cultural, and religious sensitivity and situational specificity coverage.Greater coverage of the roles of social media and technology in increasing and decreasing conflict and suggested technological strategies to utilize and/or mitigate increasingly modernizing work communication methods and advancement challenges.More coverage of distributed hybrid workplace issues around team cohesion, employee motivation, and connectedness relevant to industry-wide environmental changes initiated by the COVID-19 pandemic.Increased coverage of informal conflict and dispute resolution that are more common and nuanced, providing more granular application of skills and strategies.Improved art program for visual learners.Updated relevant court rulings and federal policies to stay in step with current legal best-practice. Author Biography Susan S. Raines, PhD, is a Foreign Service Officer with the U.S. Department of State. For more than twenty years she was a professor of conflict management in the Graduate School of Conflict Management, Peacebuilding & Development at Kennesaw State University, in suburban Atlanta. She is the president of Collaboration Services, a consulting firm that works with public, private, and nonprofit organizations to prevent and proactively manage conflict and collaboration. She has mediated more than 17,000 cases inside and outside of the court system and served as an Alternative Dispute Resolution Reservist for the U.S. Federal Emergency Management Agency. Through the provision of training, one-on-one performance coaching, program evaluation, culture change initiatives, strategic planning, and crisis intervention, she has assisted organizations such as the International Monetary Fund, United Nations International Organization for Migration, the Florida and Georgia Supreme Courts, the DeKalb County Multi-Door Courthouse, The Maryland Association for Conflict Resolution, the U.S. Army Corps of Engineers, Florida Medical Association, George Physician Leadership Association, Volkswagen North America, American Association of Chemists, New York State Agricultural Mediation Program (NYSAMP), CureViolence, and many Fortune 500 corporations. She is the coauthor of Expert Mediators and more than approximately fifty peer-reviewed publications, and served as the editor-in-chief of Conflict Resolution Quarterly for twelve years. Details ISBN 153817796X ISBN-13 9781538177969 Title Conflict Management and Leadership for Managers Author Susan S. Raines Format Hardcover Year 2023 Pages 494 Publisher Rowman & Littlefield GE_Item_ID:158434157; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. 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End Time: 2024-12-21T04:09:32.000Z

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